Platform Terms and Conditions of Use Lepak

By accessing, registering for or using any part of the Lepak platform — whether via the website lepak.pro or our mobile app — you hereby agree to be bound by the Terms and Conditions set out in this document. These Terms constitute a valid and binding agreement between you as the user and lepak as the platform operator.

If you disagree with any part of these terms, we advise you not to continue using the platform. Continued use of any lepak service after the terms have been updated will be considered full acceptance of the latest version of those terms.

To register and use lepak's services, you must meet the following eligibility requirements without exception:

• Must be at least 18 years old on the date of registration.
• Not be on any self-exclusion list or play restriction issued by any authority.
• Register only one account only. Holding more than one account is a serious violation and may result in all accounts being suspended and funds withheld.
• Providing accurate, truthful, and up-to-date personal information during the registration process.
• Not act on behalf of another person or register using another person's identity.

Lepak reserves the right to request identity verification (KYC) documents at any time, including a copy of your ID, proof of address and payment method details. Failure to submit the required documents within the specified timeframe may result in your account being temporarily suspended or terminated.

All information you register must be valid and verifiable. lepak is not liable for any losses arising from inaccurate or false registration information provided by the user.

Lepak supports a wide range of secure and convenient payment methods for Malaysian players. All financial transactions on our platform are protected with industry-standard 256-bit SSL encryption.

Deposit:

• The minimum deposit is RM 10 for most payment methods.
• All deposits are processed instantly upon confirmation from the payment provider.
• Lepak does not charge any additional fees for deposits; however, third-party payment providers may apply their own charges.
• Deposited funds may not be transferred to other players or third parties.

Withdrawal:

• The minimum withdrawal amount is RM 30.
• Withdrawal requests are processed within 15 minutes to 24 hours depending on the payment method and your account's KYC verification status.
• Your first withdrawal requires completed KYC verification before it can be processed.
• Lepak reserves the right to request additional verification for withdrawals exceeding certain limits for security and compliance purposes.
• The withdrawal method must match the deposit method used, except in specific circumstances approved by Lepak's finance team.

Lepak offers a wide variety of bonuses and promotions for both new and existing players. All bonuses are subject to wagering requirements clearly stated on the respective promotions page.

• The welcome bonus can only be claimed once only by each new player.
• Wagering requirements must be met within the specified validity period before any withdrawal from the bonus balance can be made.
• Lepak reserves the right to withdraw any bonus awarded if there is evidence of abuse, fraud or any attempt to manipulate the bonus system.
• Bonuses may not be transferred between accounts or converted directly to cash unless wagering requirements have been fully met.
• The use of bonus funds in Live Casino games may be restricted — please review the specific terms of each promotion before playing.
• If a user deposits using certain e-wallets, bonuses may not apply — this will be clearly stated in the relevant promotion's terms.

Lepak is committed to ensuring all bonus terms are written in plain, easy-to-understand language. We do not use confusing technical jargon or hide important conditions in fine print. If you have any questions about the terms of a promotion, our support team is available via live chat 24/7.

All games offered on the lepak platform use a Random Number Generator (RNG) that has been verified and certified by an independent auditing body. This ensures every game outcome is truly random and cannot be manipulated by any party.

• The return-to-player (RTP) rate for each slot game is publicly displayed within the relevant game information.
• Live Casino game results are determined by real dealers in an audited studio environment.
• Any technical interruption during a game session that prevents the outcome from being determined will result in the relevant bet being voided and funds returned to the player's account.
• Lepak reserves the right to void any wins obtained through deliberate exploitation of bugs or technical vulnerabilities.
• Players are responsible for maintaining a stable internet connection during play — lepak is not liable for any losses resulting from connectivity issues on the player's end.

To maintain a safe, fair, and enjoyable gaming environment for all players, lepak strictly prohibits the following activities:

• The use of bot software, automated scripts, or any third-party tools designed to manipulate games or the platform's systems.
• Player collusion to cheat other players or Lepak in table games or tournaments.
• Any attempt to launder money through deposit and withdrawal activity on the platform.
• Opening multiple accounts or registering using a false identity or someone else's identity.
• Abusing the bonus system in a manner inconsistent with the intended purpose of the promotion.
• Spreading false information, defamatory content, or harmful material through any communication channel on the lepak platform.
• Any activity that violates Malaysian law or applicable international law.

Lepak reserves the right to investigate any account suspected of engaging in prohibited activities. During the investigation, the account in question may be temporarily suspended without prior notice. The outcome of the investigation is final and binding.

Lepak takes the protection of users' personal data seriously. All information you provide during registration and platform use is collected, stored, and processed in accordance with our Privacy Policy, which complies with Malaysia's Personal Data Protection Act 2010 (PDPA).

• Your personal data will not be sold, leased or shared with third parties without your consent, except as required by law or court order.
• Lepak uses advanced encryption technology to protect all data transmitted between your device and our servers.
• You have the right to request access, correction or deletion of your personal data by contacting our team via live chat.
• Cookies are used to enhance your experience on the platform — you can manage your cookie settings through your browser.

For more information on how we manage your data, please visit our Privacy Policy ours.

All content on the lepak platform — including but not limited to logos, designs, graphics, text, software code, domain names, and brand names — is the exclusive property of lepak and is protected by applicable intellectual property laws.

• Users are not permitted to copy, redistribute, sell, republish, or modify any platform content without written authorisation from lepak.
• The brand name "lepak" and all associated trademarks are registered intellectual property and may not be used without authorisation.
• Any infringement of lepak's intellectual property rights will be addressed through the appropriate legal channels.

To the extent permitted by applicable law, lepak shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of or inability to use our platform, including:

• Loss of funds or wins due to technical disruptions beyond Lepak's control.
• Losses arising from unauthorised access to your account due to your own negligence in safeguarding your password.
• Losses resulting from game outcomes affected by interruptions to the player's own internet connection.
• Any damage to the device used to access the lepak platform.

Lepak's total liability to you under any circumstances shall not exceed the net deposit amount you have made in the 30 days prior to the relevant claim arising.

Lepak reserves the right to suspend or terminate a user's account at any time if these terms and conditions are breached. This action may be taken with or without prior notice depending on the severity of the violation.

• Temporarily suspended accounts will be frozen from login access, deposits and withdrawals for the duration of the investigation.
• If the investigation finds no breach, the account will be reinstated and all funds will be fully released.
• Accounts terminated due to proven fraud will have all balances forfeited, including accumulated wins.
• You may also request to close your own account at any time by contacting our support team — any valid balance will be returned once all conditions have been met.

Lepak is fully committed to responsible gaming practices. We provide a range of tools and resources to help players manage their activity and maintain a healthy balance between entertainment and daily life.

• Deposit Limit: Set daily, weekly, or monthly limits to keep your spending in check.
• Play Time Limit: Set automatic reminders when you have been playing beyond your set time limit.
• Self-Break: Take a break from the platform for 24 hours to 6 months, no questions asked.
• Self-Exclusion: Sign up for a long-term self-exclusion program if you feel it is necessary.
• Activity Report: View your complete gaming activity history and transaction records at any time.

If you or someone you know feels that gaming is beginning to have a negative impact on their life, finances, or relationships, we strongly encourage you to seek professional help. Further information is available on the Responsible Gaming ours.

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable to online gaming platform operations. Any dispute arising from or in connection with the use of the lepak platform will be resolved through the following process:

• First tier: Contact Lepak's customer support team via live chat for immediate assistance.
• Second tier: If an issue cannot be resolved through direct support, a complaint may be submitted in writing to lepak's management team via our official email.
• Third tier: Disputes that cannot be resolved internally will be referred to a recognised independent mediation body.

Lepak is committed to resolving all player complaints within 24 hours a day for common issues, and within 7 days a week for cases requiring more in-depth investigation. We believe that open and transparent communication is key to a fair resolution for all parties.